Eldercare Locator


Connecting Older Adult to Crucial Local Resources 

Launched in 1991, the
Eldercare Locator is the only national information and referral resource to provide support to consumers across the spectrum of issues affecting older Americans. The Locator was established and is funded by the U.S. Administration on Aging, part of the Administration for Community Living, and is administered by USAging. 

Through its National Call Center (800.677.1116), which operates five days a week from 9:00 am to 8:00 pm ET, and website (www.eldercare.acl.gov), the Locator serves as a trusted gateway for older adults searching for information and resources that can be crucial to their well-being and independence.

The Locator receives about 300,000 requests for assistance annually on a wide range of topics including transportation, housing, benefits eligibility and home and community-based services. Certified Information Specialists refer the majority of inquiries to the 622 Area Agencies on Aging and 256 Title VI aging programs that provide vital services and supports in virtually every community in America; referrals are also made to federal/state agencies and nonprofits. To learn more about how the Locator works, please see this publication.  

Raising Public Awareness of Major Issues Affecting Older Adults

The Eldercare Locator also educates the public about some of the most important issues affecting older adults in the U.S. By developing and distributing consumer brochures on such high-profile topics as combatting isolation and loneliness, transitioning to a non-driving future and strengthening brain health through its annual Home for the Holidays Campaign, the Locator plays a vital role in stimulating a national conversation about these serious issues. To order copies of these and many other full-color, glossy brochures, visit the Eldercare Locator website

We also develop outreach toolkits to enable local aging organizations and others interested in promoting important issues to spread the word with media and other stakeholders in their communities. To access the toolkit and other resources supporting the 2020 Home for the Holidays campaign on Staying Connected and Healthy During the COVID-19 Pandemic: Resources for Older Adults and Caregivers please visit the campaign page.

Project Lead
Sara Tribe Clark, Director, Eldercare Locator