Position Information

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Senior & Disability Services Case Manager
OCWCOG manages a variety of local, State, and Federal programs to serve residents, local governments, and businesses in our tri-County Region. OCWCOG is recognized by the State of Oregon as an Area Commission on Transportation (ACT) and a Type B Medicaid Transfer Agency. Additionally, the association is recognized by the Federal Government as an Area Agency on Aging (AAA), an Economic Development District (EDD), an Economic Development Revolving Loan Fund Coordinator, a U.S. Department of Agriculture Revolving Loan Agency, and staffs the two Metropolitan Planning Organizations (MPOs) in the Region. These designations increase OCWCOG’s ability to serve our communities’ needs.

As an Oregon intergovernmental entity, in addition to the programs and services that OCWCOG is required by State or Federal contract to provide, OCWCOG helps businesses find appropriate capital; facilitates seniors and persons with disabilities plan for independent living; coordinates local road improvement priorities; and assists with administration and technical support for its member governments.
Each program works towards OCWCOG’s mission of helping the Region’s communities collaborate to solve problems and connect member governments, businesses, and individuals with a wide array of resources.
  • Title: Senior & Disability Services Case Manager
  • Position Classification:  Case Manager
  • Department:  Senior and Disability Services Linn Benton
  • Reports to:  Senior and Disability Services Program Supervisor
  • 2 Regular Full-Time (40 hrs./wk.)


Prior Experience & Training:

(1)A bachelor’s degree in a behavioral science, social science, or a closely related field; OR
(2) A bachelor’s degree in any field and one year of human services related experience that may include providing assistance to people and groups with issues such as economical disadvantages, employment barriers and shortages, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or inadequate housing; OR
(3) An associate degree in a behavioral science, social science, or a closely related field and two years of human services related experience that may include providing assistance to people and groups with issues such as economical disadvantages, employment barriers and shortages, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or inadequate housing; OR
(4) Three years of human services related experience that may include providing assistance to people and groups with issues such as economical disadvantages, employment barriers and shortages, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or inadequate housing.
Provides initial service eligibility and ongoing case management with financial eligibility coordination to individuals needing personal care assistance to promote quality of life, independence, and care in the least restrictive setting. Works with Medicaid payment/ tracking systems, Consumer Assessment and Planning Systems (CAPS), as well as related forms and terminal screens.

Performs position duties in a manner which promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully.  Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related partners.  Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects as well as identifying and resolving problems in a constructive manner.  Demonstrates positive acceptance of constructive feedback and suggestions to strengthen work performance.  Contributes to a positive, respectful, and productive work atmosphere.  Regular attendance is required to meet the demands of this job in order to provide necessary services. This position is a Mandatory Reporter by statutory requirement.

Essential Duty 1:  Waivered Case Management: 40%
  • Monitors ongoing cases, adjusting service plans as needed.
  • Provides backup support to other social workers and unit staff as directed by supervisor, including protective services.
  • Provides relocation planning for nursing facility clients and/or clients requesting transfer to other living situations.
  • Assists consumers in requesting and obtaining K-State Plan Ancillary Services and/or Special Needs eligibility.
  • Provides crises response and intervention to support consumers care needs and care plan.
  • Makes referrals to community resources to support individual care plans.
  • Assists consumers through service provision issues and problem solving to resolve issues with providers, services, and/or hours that do not meet the individual’s needs.
Essential Duty 2: Service Assessments: 35%
  • Completes initial service assessment eligibility and ongoing annual service reviews in accordance with Oregon Administrative Rules (OARs).
  • Interviews consumers in their own home or care setting to gather personal, social, and medical history information in order to determine and assess person-centered needs, current level of functioning, eligibility, preferences, and the need for appropriate referrals.
  • Conducts assessment of medical/psycho/social needs for persons needing home and community- based services.
  • Completes Consumer Assessment & Planning System document and/or State Plan Personal Care Assessment.
  • Determines if services are to be provided by Medicaid. If assigned, completes service eligibility in full, including all necessary paperwork and updating affiliated systems. May refer to the Oregon Project Independence (OPI) Case Manager and/or other community service options.
  • Reviews and assists consumers with requesting and monitoring Extended Waivered Eligibility.
Essential Duty 3: Service Planning: 15%
  • Develops service plan to meet service and care needs. Coordinates with hospitals, other health care providers, family, friends, and significant others to ensure comprehensive needs are met, including assisting consumers and/or providers through exceptions processes.
  • Establishes specific care plans including hours and specifics of home care and personal care services. Arranges for contractor or consumer-employed provider to provide services for consumer.
  • Arranges for Long-term Care Community Nurse (LTCCN) or individual consumer employed contract RN to assess for personal care plans. May complete all paperwork associated with payment authorization process and routes through established office procedures.
  • Arranges for Behavioral Support Services and Emergency Response Services to support care planning. May complete all paperwork associated with payment authorization process and routes through established office procedures.
  • Monitors ongoing cases and adjusts service plans as needed. Arranges for necessary services such as home delivered meals, transportation, and prior authorized medical.
  • Provides resource referral for family caregivers.
  • Updates all affiliated service planning systems and ensures all service plan forms are issued to consumer and returned per policy standards.
Essential Duty 4: Provider Billing/ Payment Resolution: 5%
  • For in-home and community-based care and/or nursing facility consumers, provides all related information and paperwork regarding rates and other expectations to providers, consumers, and responsible family members or representatives.
  • Completes all paperwork associated with payment authorization process and routes through established office procedures, and ensures these individuals are provided with all necessary forms.
  • Troubleshoots payment issues for resolution and monitors payment systems for accuracy and timely payment.
  • Directs provider questions to appropriate resources when necessary.
Essential Duty 5: Maintain Consumer Files: 5%
  • Completes all paperwork associated with long term services and supports Medicaid programs.
  • Updates consumer file systems in accordance with policy standards and assists in forwarding forms to appropriate file retention records as required.
  •  Attends unit meetings, staffing and training as directed by supervisor.
  • Performs other related duties as assigned by supervisor.
  • Assists in Oregon Administrative Hearings requests.
  • Participates with internal and external quality assurance audits and reviews.
  • Provides team members with assistance with case management questions and concerns.
  • Performs and follows mandatory reporting requirements.
SUPERVISION RECEIVED:  Receives general supervision from the Senior and Disability Services Program Supervisor.


Work is performed primarily in an office environment utilizing a company issued computer, laptop, telephone, and a variety of office equipment.  Frequent travel in a personal vehicle to consumers’ homes and other health care facilities is required.  Field work requires transportation and utilizing laptop computer. May risk exposure to people with irrational/hostile behavior and/or contagious diseases.  May risk contact with domestic animals while making consumer visits. Occasional travel to various meetings and trainings is also required.  Ability to work a flexible schedule and telework will be considered after successfully completing trial services.  

Starting salary is $25.68 - $34.41/ hourly DOQE. A step increase will be awarded upon successful completion of a probationary period (typically six months), and then annually thereafter to the top of the range. OCWCOG offers an attractive benefits package including:

Retirement – OCWCOG pays both the employer’s percentage, and employee’s six percent (6%) contribution into the Oregon Public Employees System (PERS). In addition to PERS, OCWCOG pays into Social Security.  

Insurance – For select plans, OCWCOG currently pays one hundred percent (100%) of the insurance premiums for the employee and their eligible dependents. The insurance package includes medical, prescription, dental and vision coverage, life, accidental death and dismemberment, long term disability.

Holiday Leave – OCWCOG provides ten and one half (11 ½) fixed holidays, plus two (2) personal days during each fiscal year. 

Additional Benefits – Deferred compensation options, Long-term care Insurance, Employee Assistance Program, Credit Union memberships, and options to participate in pre-tax Health Savings Account or Flexible Spending Account. 

Sick Leave – Full-time employees accrue eight (8) hours of sick leave each month.

Vacation Leave – Full-time employees accrue vacation leave each month according to the following schedule: 
            0-36 months              - 8 hours/month
          37-72 months              - 10 hours/month
        73-144 months              - 14 hours/month
      145 months and above     - 16 hours/month
This position is represented by the Service Employees International Union (SEIU).


You must submit the following application materials to be considered as a viable candidate:
1. A completed application and current resume that clearly describes your experience, skills, and/or knowledge related to the requirements of the position and demonstrates that you meet qualifications of the position listed above.
2. A cover letter explaining how your background, experience and training qualify you for this position. 
Please describe your experience and training specifically as they relate to the Minimum Qualifications.
  1. Education (bachelor’s degree in a behavioral science, social science, or a closely related field)
  2. Combination of education (associate's degree) and human service-related experience
  3. A minimum of 3 years of human service-related experience.
If human service-related experience or a combination of education and human service-related experience was selected in the previous question, please detail the exact timeframes of your experience and list the position(s) you received the experience in.  If additional room is needed, please submit an additional attachment with your application materials. 

If you are an eligible veteran and wish to claim veterans’ preference points AND you also meet the minimum qualifications for this position, the points will be added to your score. To receive veterans’ preference points, you MUST attach to your application materials the following required documentation:
  • A copy of your DD214/DD215 form; OR a letter from the US Department of Veteran’s Affairs indicating you receive a non-service-connected pension for the five (5) point preference.
  • A copy of your DD214/DD215 form; AND a copy of your veteran’s disability preference letter from the Dept. of Veterans’ Affairs for the ten (10) point preference.
OCWCOG provides veterans’ preference in employment to all eligible veterans.  For more information, please go to the State website:  Veterans Information

OCWCOG is an equal opportunity/ affirmative action employer and is strongly committed to enhancing the diversity of its workforce.  Assistance will be provided in the recruitment, application, and selection process to applicants with disabilities who request such assistance.  Please call (541) 967-8720 as early as possible regarding any assistance you may require.

If you have any questions, please contact HR at hrrecruit@ocwcog.org.   In the subject line please include the position title and the posting number. OCWCOG will review application as they are received and may close the recruitment at any time as positions are filled.

To apply scroll down to the bottom and click Apply: https://ocwcog.sutihr.com/jobs/jid/ji2sm3?referrer=?
The Posting Number for this position is 202406.
Position: Senior & Disability Services Case Manager
Organization: Oregon Cascades West Council of Governments
Location: Albany,  OR 
United States
Salary: Starting salary is $25.68 - $34.41/ hourly DOQE
Posting Start Date:
Date Posted: 4/29/2024
Requirements Knowledge, Skills, and Abilities:
  • Knowledge of the elderly and/or people with disabilities, and familiarity with the problems and issues
  • confronting the elderly and/or people with disabilities in the local community.
  • Knowledge of community resources.
  • Knowledge of confidentiality rules regarding consumer and provider records and investigations, including HIPAA regulations.
  • Knowledge of, and ability to operate, a personal computer.
  • Knowledge of, and experience in, Microsoft software.
  • Ability to effectively communicate orally and in writing.
  • Ability to assess individuals in their own home to determine appropriate service and/or community referral.
  • Ability to work effectively with representatives of other social agencies and members of the public.
  • Ability to work effectively with consumers and to use good judgment in handling individual case problems.
  • Ability to interact and work with a culturally diverse population.
  • Ability to exercise good time management skills to accomplish both daily tasks and ongoing.
  • Ability to maintain accurate, up-to-date records and to prepare accurate reports.
  • Ability to work independently, organize and structure tasks, handle multiple projects and a high volume of work.
  • Ability to initiate own work with minimum supervision.
  • Ability to establish and maintain positive and effective working relationships with staff, consumers, other agencies and the general public.
  • Skills in performing psychosocial assessments.
Licenses, Certificates, & Other Requirements:
  • Possession of a Valid Oregon Driver's license and the ability to travel over a tri-county area.
  • Position requires successful completion of a criminal history and driving record check.
  • This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position.  Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
  • Requirements are representative of minimum levels of knowledge, skills, and abilities.  To successfully perform this job, the employee will possess the abilities or aptitudes to perform each duty proficiently
Status: This listing expires on: 5/29/2024
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Organization Information
Oregon Cascades West Council of Governments

Albany,  OR 97322
United States
Melissa Wright
USAging Fact: Learn about your peers’ work—and how it can fit into your agency’s goals! The AIA Awards recognizes successful and innovative programs that USAging members have developed to serve older adults. Get inspiration from our 2023 winners!