Position Information

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Case Aide
Title: Case Aide

Position Classification: In Home Assistant

Department: Senior & Disability Services Division

Reports to: Senior & Disability Services Program Supervisor


Provides assistance to the staff in specific units within the Senior & Disability Services Program. Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrates positive acceptance of constructive feedback and suggestions, to strengthen work performance. Contributes to a positive, respectful and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services. This position is a Mandatory Reporter by statutory requirement.


70% Essential Duty 1: Unit Specific Supportive Duties
  • Data Entry in a variety of formats.
  • Collect, compile and pulls information, of unit specific tracking and reports as directed.
  • Communicate with unit staff regarding paperwork and tracking.
  • Answers/Returns phone calls as appropriate for unit work (general inquiry, scheduling).
  • Assists with monitoring of care plans and communicates as appropriate.
  • Assists unit staff with research and requests for meeting/presentation prep.
  • Maintains, communicates and enters prior authorization information for payment and authorization of ancillary services appropriate to specific unit.

20% Essential Duty 2: Administrative Process
  • Maintains client files and paperwork in accordance with local procedures and state requirements (including completing narration and/or uploading to Data Management system (unit specific – ONE, OA, CAM, EDMS).
  • Reconciles and reviews client data in various state systems for quality assurance.
  • Assists in receiving, tracking, follow up in legal processes (unit specific).

5% Essential Duty 3: Back-up Support
  • Provides back-up support for absences or workload management within the Case Aide and In-Home Assistant teams as needed.

5% Essential Duty 4: Other Duties – Unit Specific as Assigned by Supervisor
  • Participates in regular meetings, on committees and attends training as directed.
  • Commitment to working effectively and collaboratively with clients and colleagues from diverse backgrounds, in support of an inclusive and respectful environment.
  • Regular and on-time attendance.


Work is performed primarily in an office environment utilizing an agency provided computer, telephone and a variety of office equipment. Position requires sitting for long periods of time performing computer work, proofreading, and filing with frequent interruptions. Work involves reaching overhead and stooping periodically.


Receives general supervision from the Senior & Disability Services Program Supervisors.



Starting salary is $19.09- $25.58/ hourly DOQE. A step increase will be awarded upon successful completion of a probationary period (typically six months), and then annually thereafter to the top of the range. OCWCOG offers an attractive benefits package including:

Retirement – OCWCOG pays both the employer’s percentage, and employee’s six percent (6%) contribution into the Oregon Public Employees System (PERS). In addition to PERS, OCWCOG pays into Social Security.  
Insurance – For select plans, OCWCOG currently pays one hundred percent (100%) of the insurance premiums for the employee and their eligible dependents. The insurance package includes medical, prescription, dental and vision coverage, life, accidental death and dismemberment, long term disability.
Holiday Leave – OCWCOG provides eleven and one half (11 ½) fixed holidays, plus two (2) personal days during each fiscal year. 
Additional Benefits – Deferred compensation options, Long-term care Insurance, Employee Assistance Program, Credit Union memberships, and options to participate in pre-tax Health Savings Account or Flexible Spending Account. 
Sick Leave – Full-time employees accrue eight (8) hours of sick leave each month.
Vacation Leave – Full-time employees accrue vacation leave each month according to the following schedule: 
            0-36 months              - 8 hours/month
          37-72 months              - 10 hours/month
        73-144 months              - 14 hours/month
      145 months and above     - 16 hours/month.
This position is represented by the Service Employees International Union (SEIU).
This posting closes when filled. 

You must submit the following application materials to be considered as a viable candidate:
  1. A completed application and current resume that clearly describes your experience, skills, and/or knowledge related to the requirements of the position and demonstrates that you meet qualifications of the position listed above.
  2. A cover letter explaining how your background, experience and training qualify you for this position. Please describe your experience and training specifically as they relate to the Minimum Qualifications.
  3. If you are an eligible veteran and wish to claim veterans’ preference points AND you also meet the minimum qualifications for this position, the points will be added to your score. To receive veterans’ preference points, you MUST attach to your application materials the following required documentation:
  4. A copy of your DD214/DD215 form; OR a letter from the US Department of Veteran’s Affairs indicating you receive a non-service-connected pension for the five (5) point preference.
  5. A copy of your DD214/DD215 form; AND a copy of your veteran’s disability preference letter from the Dept. of Veterans’ Affairs for the ten (10) point preference. 
OCWCOG provides veterans’ preference in employment to all eligible veterans.  For more information, please go to the State website: Veterans Information 

OCWCOG is an equal opportunity/ affirmative action employer and is strongly committed to enhancing the diversity of its workforce. Assistance will be provided in the recruitment, application and selection process to applicants with disabilities who request such assistance. Please call (541) 967-8720 as early as possible regarding any assistance you may require.

If you have any questions, please contact HR at hrrecruit@ocwcog.org. In the subject line please include the position title and the posting number. OCWCOG will review application as they are received and may close the recruitment at any time as positions are filled. 

To apply scroll down to the bottom and click Apply: https://ocwcog.sutihr.com/jobs/jid/br2l9a?referrer=

The Posting Number for this position is 202407.
Position: Case Aide
Organization: Oregon Cascades West Council of Governments
Location: Albany,  OR 
United States
Salary: Starting salary is $19.09- $25.58/ hourly DOQE.
Posting Start Date:
Date Posted: 4/29/2024

Experience & Training
  • Graduation from high school or equivalent, and three years’ experience; OR any satisfactory equivalent combination of education, training, and experience which demonstrates the knowledge, skills and abilities to perform the duties of the job.

Knowledge, Skills and Abilities
  • Excellent knowledge of business English, spelling and punctuation.
  • Considerable knowledge of modern office practices and procedures.
  • Knowledge of confidentiality rules regarding client and provider records, including HIPAA regulations.
  • Knowledge of general bookkeeping procedures.
  • Ability to understand verbal and written operating instructions and procedures and to initiate suggestions for appropriate involvement.
  • Ability to read, prepare and understand statistical reports and recognize mathematical and/or data entry errors.
  • Ability to work with other staff and the public in a courteous and efficient manner.
  • Ability to identify and refer significant policy inquiries to supervisor.
  • Ability to work independently and handle multiple projects and a high volume of work.
  • Ability to initiate own work with a minimum of supervision.
  • Ability to operate a variety of standard office machines and equipment.
  • Ability to operate a multi-line telephone system.
  • Ability to communicate well orally and in writing.
  • Ability to type accurately.
  • Ability to use, and knowledge of, personal computers and word processing and data base software.
  • Skills in performing detailed and complex clerical tasks.

Licenses, Certificates, & Other Requirements
  • Possession of a Valid Oregon driver’s license or ability to travel throughout a two-county area.
  • Position requires successful completion of a criminal history, driving record check.
  • and fingerprinting.
  • This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
  • Requirements are representative of minimum levels of knowledge, skills and abilities. To successfully perform this job, the employee will possess the abilities or aptitudes to perform each duty proficiently.
Status: This listing expires on: 5/29/2024
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Organization Information
Oregon Cascades West Council of Governments

Albany,  OR 97322
United States
Melissa Wright
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