Position Information

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Manager 3 - Care Coordination Program Director
Position Description

HSD Mission: Healthy Communities, Healthy Families

To connect people with resources and solutions during times of need so we can all live, learn, work, and take part in strong, healthy communities.

The Seattle Human Services Department (HSD) lives out its mission as one of the largest contributors to Seattle's safety net. As the designated Area Agency on Aging (AAA) for King County, HSD’s Aging and Disability Services division (ADS) manages the continuum of care that supports older individuals and those living with a disability, and their families.
ADS is seeking a Program Director to provide strategic leadership for the division’s Care Coordination programs. These programs are part of a statewide system of Home and Community Based Services (HCBS) that ensure older adults, people with disabilities, and family caregivers can access needed services in their homes and communities.  Washington state’s HCBS system is consistently ranked as one of the top two long-term care services and supports systems in the country for its ability to delivery both cost-effective and high-quality person-centered care.  
Care Coordination programs are continually evolving in response to changing community needs and shifts in policies and funding. This evolution includes working more closely with intersecting systems and partners, such as healthcare, behavioral health, and housing, to better serve a diverse and increasingly complex client population.
We are seeking a visionary and adaptive leader who can build and strengthen partnerships with these sectors to advance the role of the aging network. This network comprises over 80 subcontracted service providers and a budget of $98 million in federal, state, and local funds; and serves over 50,000 individuals in King County each year, including 14,000 clients each month through the state’s Medicaid Long-term Services and Supports (LTSS) system. This leader This leader will also represent our AAA at the state level to inform policy development and our AAA’s role in new initiatives, such as the implementation of WA Cares, our state’s earned benefit long-term care fund.
This position reports to the ADS Division Director and directly supervises two Program Managers and a Quality Assurance Advisor. The Director will work in partnership with the ADS leadership team, which includes planning, contracts, health integration, and operations units, to advance the division’s strategic operations goals -- elevating the experiences of Black, Indigenous, Asian, Pacific Islander, and Latinx people to ensure a healthy thriving workforce, a safe and collaborative working environment, and strong systems and partnerships to deliver quality services.  

A successful candidate 

  • Commits to leading with race and working collectively to heal racial harm.
  • Has extensive experience leading cross-sector strategies with positive results in relevant systems, including long-term care, health care, behavioral health, housing.
  • Demonstrates the ability to manage large complex organizations, advance system improvements, and launch innovative initiatives.
  • Is a skilled and effective collaborator and communicator.
  • Can visualize what is possible and successfully engage teams in realizing that vision.

This position is required to be in the office a minimum of two days a week.

The first resume review date will be on October 4th. 
Job Responsibilities

The Care Coordination Program Director will:

  • Support ADS’s commitment to lead with race, promote relational culture, and progress to anti-racist organization.
  • Lead cross-division and cross-sector strategies to expand and improve service delivery and launch new initiatives.
  • Make decisions for LTSS programs operated by ADS staff and LTSS subcontractors, holding responsibility for the work of 160+ staff and a diverse network of community providers.
  • Ensure clear communication and coordination across all direct service programs and division teams.
  • Promote awareness of the role of the AAA and the value of the aging network; and represent and advocate for the needs of the AAA in statewide and regional policy forums 
  • Build relationships and collaborate with a diverse network of community partners, including aging and disability network service providers, governmental agencies, healthcare and behavioral health systems, and housing providers.  
Additional Information


Additional Requirements: Your application will not be reviewed if these items are missing or incomplete.


Hiring Process
Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered:

  1. Completed NEOGOV online application.
  2. Current résumé indicating relevant experience and education. 
  3. Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications. 

Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including potential background check.


COVID 19 Vaccination Mandate - City of Seattle employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination prior to your employment start date. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. 


Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.


Position: Manager 3 - Care Coordination Program Director
Organization: Aging & Disability Services, City of Seattle
Location: Seattle,  WA 
United States
Salary: $52.36 - $78.53 Hourly
Posting Start Date:
Date Posted: 9/20/2022

Minimum Qualifications:


Education: B.S. in Social Sciences, Human Resource Management, Business Administration, or a related field is required (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class).


Experience:  Five years of experience in human services or contract administration, service delivery, community organizing, and three years of supervisory or lead experience. 


OR: An equivalent combination of education and experience that demonstrates the ability to perform the position duties


Current State of Washington driver's license or evidence of equivalent mobility.


Desired Qualifications:

Strong leadership and management experience demonstrating the ability to effectively manage teams during organizational transitions and program changes. Demonstrated ability to effectively lead cross-strategic initiatives  Demonstrated success an effective communicator, collaborator, and relationship builder Experience advancing system change in one or more of the following systems– long-term care, healthcare, housing, behavioral health  Strong motivation, delegation, and decision-making skills. Experience creating innovative solutions within complex operations and systems.
Status: This listing expires on: 10/20/2022
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Organization Information
Aging & Disability Services, City of Seattle
700 5th Avenue, Suite 5500

Seattle,  WA 98104
United States
Seattle Department of Human Resources
USAging Fact: Learn about your peers’ work—and how it can fit into your agency’s goals! The AIA Awards recognizes successful and innovative programs that USAging members have developed to serve older adults. Get inspiration from our 2022 winners!