Medicare Training and Outreach Tools

USAging is working with UnitedHealthcare® to provide educational tools that Aging Network staff and volunteers can utilize to prepare for Medicare Open Enrollment.

A study of Medicare counselors was conducted by USAging and UnitedHealthcare® to help identify information gaps in understanding Medicare, and to help trainers identify which educational tools and resources are available, training session dynamics and unmet needs. As a result, this Train-the-Trainer toolkit was developed to help assist Medicare counselor staff and volunteers.


Prepare Your Staff and Volunteers on Medicare

With 10,000 baby boomers aging into Medicare every day, the demand for understanding Medicare is rising.

Over the last few years, Medicare counselors from across the nation have identified information and resource gaps in Medicare education through research studies co-sponsored by UnitedHealthcare and USAging . To help address these gaps, we’ve worked with UnitedHealthcare® to develop new solutions and tools that can improve Medicare training for your staff and volunteers.

By leveraging UnitedHealthcare’s Medicare Made Clear campaign, we have developed these easy-to-use tools:
  • Online Course: Learn about Medicare basics and coverage options. 
  • Train-the-Trainer Medicare Education Kit: Leverage a Quick Reference Guide, as well as the Beginning & Advanced Training Courses designed to help prepare your staff.
We hope you’ll take advantage of these materials as you train your staff and volunteers on Medicare.

Begin using the materials today!

Training Materials
UnitedHealthCare Services, Inc. grants permission to Area Agencies on Aging to leverage these materials for educational purposes to train their staff and volunteers. These materials have been adapted from UnitedHealthcare's award-winning Medicare Made Clear education series.