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AIRS Certification for Call Center Staff

Certifications from the Alliance of Information and Referral Systems can help your AAA's front-line staff address the needs of consumers contacting your agency. The certifications have new names but maintain the same requirements. 

The Alliance of Information and Referral Systems has long set the standard for certification of call center staff by developing standards for professionals in the field of aging services, allowing them to hone their skills and attain the following certifications with new names:
 
  • CRS - Certification for Community Resource Specialist
  • CRS-A/D - Certification for Community Resource Specialist - Aging/Disabilities
  • CRS-DC - Certification for Community Resource Specialist - Database Curator 
Learn how your call center staff can achieve these certifications on the AIRS website.

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USAging Fact: Learn about your peers’ work—and how it can fit into your agency’s goals! The AIA Awards recognizes successful and innovative programs that USAging members have developed to serve older adults. Get inspiration from our 2022 winners!