AAAs Share Insights on Employee Engagement and Retention in Rural Areas
In a recent report
, USAging found that Area Agencies on Aging (AAAs) are facing significant workforce challenges that are impacting the older adults they serve. To highlight potential solutions, USAging held a webinar on November 17, Increasing Employee Engagement and Retention in Rural-Serving Agencies. Three AAA directors—Lynn Kimball, Executive Director, Aging & Long Term Care of Eastern Washington in WA, Lisa Sheppard, CEO of Missoula Aging Services in MT and Steve Williamson, President & CEO of Blair Senior Services in PA—shared their strategies for improving retention and engagement at their AAAs, as well challenges that they encountered and their outcomes.
- Surveying employees on engagement and satisfaction,
- Taking steps to strengthen workplace culture, and
- Adding flexible scheduling and shortened workweeks.
For hiring new employees, the directors suggested
- Hiring from within,
- Encouraging staff to refer friends and acquaintances and
- Working with the state agency for flexibility on requirements for certain positions.
View the full report
, webinar recording
for more information on the workforce challenges that AAAs are experiencing, and additional insights on the workforce initiatives shared on the webinar.